We would like to advice and remind customers to re-heat the tingkat food to steaming hot before consumption. Do store the tingkat food into refrigerator if you would like to consume the food at a later time.

Thank you!

Ans: Our chefs cook with less salt, less oil and no added MSG.

Qn: What is the mode of payments accepted by the company?

Ans: We accept Cash/Cheques payments. For cash/cheques, payment has to be made via the first day of delivery to our delivery staff.
For Cheque payment is to be made payable to Chu Wei San Tong Food Holdings Pte Ltd
Credit card payment is only through online payment when submitting order.  The preferred payment mode for 10 days trial orders is Credit Card Payment.

Qn: Will there be any invoice issued to me once I have made the order?

Ans: A copy of an invoice & menu will be issued to you on the first day of delivery and collect full payment either by cash or cheque. We will issue receipt for your payment and pass it to you the next working day.

Qn: Can I terminate if the food is not suitable for me?

Ans: There will be no refund for early termination prior to expiry of the tingkat cycle.

Qns: Can I ask for replacement meals if I am unable to eat the tingkat on certain days while I am on 10 days trial?

Ans: There will not be any replacement meal given. Replacement meal is only for customers who are on 20 days cycle.

Qn: I do not have the tingkat  menu, where can I see it?

Ans: Please refer to our tingkat menu in this URL;
http://tingkatdelivery.sg/tingkat-delivery-menu/

Qn: When will my tingkat expire?

Ans: The expiry date is written on the physical invoice issued upon payment. For customers on 20 days cycle, with replacement meals to be given by the end of the cycle, you may call and check the dates with us @ 67439383.

Qn: How many maximum replacement meals can I get if I am on the 20 days cycle?

Ans: 5 days.

Qn: What is the delivery timing for lunch and dinner?

Ans: For lunch, 10am – 12.30pm, latest by 1pm depending on location and on traffic condition. For dinner, 2.30pm – 6.30pm, latest by 7pm depending on location and on traffic condition.

Qn: Can I customised the food to be excluded from my tingkat food?

Ans: Sorry there’s no personal customization of tingkat menu food. We only accept No Chilli, No Curry, No Seafood, No Pork at the moment.

Qn: Do you serve vegetarian food for tingkat?

Ans: Sorry we do not serve vegetarian food at this moment.

Qn: How can we contact Chu Wei San Tong regarding Tingkat service?

Ans: You can contact us via our Contact Us form or call us during office hours (Mon-Fri between 9am – 6pm)

Qn: If I wish to extend/terminate my Tingkat Service, how can I go about doing it?

Ans:
For Termination of service
You can drop us an email with regards to your termination of tingkat service.

For Renewal of service
For cash/cheques orders, you can let us know in advance of your extend of service via our Contact Us Form
For extend of tingkat service whom wish to pay by credit card, you can submit your new order online and made payment via our online credit card payment gateway (Paypal).

Trial 10 Days Cycle
1)     No change is allowed to meal type (3 Dishes + 1 Soup / 4 Dishes) , and no. of pax, special instructions, etc, once order is submitted.
2)     No replacement meal or refund for request for non-delivery.
3)     Last minute request for non-delivery is strictly not allowed. For last minute requests, we will proceed with delivery, or cancel the delivery with no refund. For non-delivery, please call us with at least 2 working days’ notice (Working days: Mon-Fri only.   Sat, Sun and Public Holidays are not included).
(E.g If non-delivery is on a 5 Sep 11 (Mon), pls call us on 1 Sep 11 (Thur) to inform).
4)     Strictly no refund for early termination of tingkat services.
5)     Call us at least 3 working days before tingkat expiry date (stated in invoice) to inform us of your decision to terminate tingkat services or renew for 20 days. If no instructions given from customers until 1 working day before date of expiry, we will proceed with auto-renewal for 20 days cycle (should you call us to terminate the auto-renewed cycle with immediate effect, there will be a $20 admin charge on top of full payment for the auto-renewed cycle with strictly no refund).

20 Days Cycle
1)     No change is allowed to meal type (3 Dishes + 1 Soup / 4 Dishes) , and no. of pax, special instructions, etc, once order is submitted.
2)     Strictly no refund for early termination.
3)     Last minute request for non-delivery is strictly not allowed. For last minute requests, we will proceed with delivery, or cancel the delivery with no refund. For non-delivery, please call us with at least 2 working days’ notice (Working days: Mon-Fri only.   Sat, Sun and Public Holidays are not included).
(E.g If non-delivery is on a 5 Sep 11 (Mon), pls call us on 1 Sep 11 (Thur) to inform).
4)     Maximum of 5 replacement meals for non-delivery will be given at the end of the current tingkat cycle, and this is only applicable for customers who provide early notification.
5)     Call us at least 3 working days before tingkat expiry date (stated in invoice) to inform us of your decision to terminate tingkat services or renew for 20 days. If no instructions given from customers until 1 working day before date of expiry, we will proceed with auto-renewal for 20 days cycle (should you call us to terminate the auto-renewed cycle with immediate effect, there will be a $20 administrative charge on top of full payment for the auto-renewed cycle with strictly no refund).

Hi all,

I am sure majority of you reading this are bearing with the burning and scorching weather nowadays!

You might have realised that the vegetables recently are more ‘cooked’. It is actually to ensure that the vegetables can withstand the hot weather for a longer period by the time you reach home from a tiring (and hot) day.

Many thanks to our dedicated Kitchen staff for bearing the heat in kitchen which is 3x (probably 5x) worse then the weather in Singapore now!

We would like to seek your kind understanding, thank you for your continued support and we look forward to your feedback!

It’s a tough decision to choose between 3 Dishes + 1 Soup or 4 Dishes selection for your tingkat home meals delivery.

3 Dishes + 1 Soup

As you enjoy a steaming bowl of homemade soup, you may not think about the benefits it brings to you. Soup has a universal appeal because of its convenience, low cost, and variety. Soup not only can prevent disease, but it also adds much needed nutrition to your general diet. And most of all it’s m m good!

4 Dishes

4 Dishes allow you to have more variety of dishes for your tingkat home delivery meals.  It’s allow you to have greater choice of food from our day to day tingkat food menu.

Kindly proceed to the top menu of the Tingkat Delivery page.

1. Select Order Tingkat Delivery
2. Enter all the personal information as per required
3. You can choose between a Tingkat Trial Package or Tingkat 20 Days Package
4. Submit your TingkatDelivery.sg order to us 
5. Once Tingkat order is submitted, your order will be process by our system and you will receive an email notification when the Tingkat order is confirmed

What is Tingkat ?

This is a tiered chinese lunchbox that can pack several food items including soups. Each container can have 3 to 4 stackable trays which can be stacked on top of one another. Each tray can be used as a serving bowl when it is time to eat. The top cover has a handle and a pair of clips to hold the trays tightly together. The tingkat is great for packing different dishes and even some soupy ones but food might grow cold especially during the cold seasons. This can be circumvented if it is kept underwrap.

If you are thinking of choosing a tingkat container or microwave container, I highly recommend the Tingkat  Container. It is made of stainless steel. Easy to clean and dishwasher safe.