HIGHLIGHTED COMPULSORY AGREEMENTS BEFORE SUBMITTING THE TINGKAT ORDER

* Pls note that Chu Wei San Tong Tingkat Services adhere to all these conditions strictly. We hope to seek your agreement and understanding before commiting to each tingkat cycle.

Trial 10 Days Cycle
1)     No change is allowed to meal type (3 Dishes + 1 Soup / 4 Dishes) , and no. of pax, special instructions, etc, once order is submitted.
2)     No replacement meal or refund for request for non-delivery.
3)     Last minute request for non-delivery is strictly not allowed. For last minute requests, we will proceed with delivery, or cancel the delivery with no refund. For non-delivery, please call us with at least 2 working days’ notice (Working days: Mon-Fri only.   Sat, Sun and Public Holidays are not included).
(E.g If non-delivery is on a 5 Sep 11 (Mon), pls call us on 1 Sep 11 (Thur) to inform).
4)     Strictly no refund for early termination of tingkat services.
5)     Call us at least 3 working days before tingkat expiry date (stated in invoice) to inform us of your decision to terminate tingkat services or renew for 20 days. If no instructions given from customers until 1 working day before date of expiry, we will proceed with auto-renewal for 20 days cycle (should you call us to terminate the auto-renewed cycle with immediate effect, there will be a $20 admin charge on top of full payment for the auto-renewed cycle with strictly no refund).

20 Days Cycle
1)     No change is allowed to meal type (3 Dishes + 1 Soup / 4 Dishes) , and no. of pax, special instructions, etc, once order is submitted.
2)     Strictly no refund for early termination.
3)     Last minute request for non-delivery is strictly not allowed. For last minute requests, we will proceed with delivery, or cancel the delivery with no refund. For non-delivery, please call us with at least 2 working days’ notice (Working days: Mon-Fri only.   Sat, Sun and Public Holidays are not included).
(E.g If non-delivery is on a 5 Sep 11 (Mon), pls call us on 1 Sep 11 (Thur) to inform).
4)     Maximum of 5 replacement meals for non-delivery will be given at the end of the current tingkat cycle, and this is only applicable for customers who provide early notification.
5)     Call us at least 3 working days before tingkat expiry date (stated in invoice) to inform us of your decision to terminate tingkat services or renew for 20 days. If no instructions given from customers until 1 working day before date of expiry, we will proceed with auto-renewal for 20 days cycle (should you call us to terminate the auto-renewed cycle with immediate effect, there will be a $20 administrative charge on top of full payment for the auto-renewed cycle with strictly no refund).